customer service

Simply great customer service in New Jersey

Nicole had an unpleasant experience while at a bar in Seaside Heights that it sparked a debate: what makes you a Karen when you complain?

There are many Jersey businesses that have great customer service. Then there are those that go above and beyond.

And when it comes to checkout lanes in general, what do you prefer?

With a whole lot of people shopping today as Amazon's "Prime Day" has grown to become a shopper's delight on par with Black Friday, we can be sure that in addition to the joy of catching a deal, plenty of people will also have buyer's remorse.

Going the extra mile seems to have gone out of style.  At least I thought it did.  After what seems like a long period of dealing with ignorant workers, grumpy cashiers, and dismissive managers, the tide steems to have turned.  In recent days I've been very impressed with people I've encountered at various retail establishments...

I recently called my cable and cell phone providers with questions.  After they gave me the information I asked for, they said they would able to improve my plans while also bringing my costs down.  Huh? I was surprised.  Skeptically thinking there must be a catch, I listened to what they had to say...

I'll be the first to admit that I can be quick to complain about things. But I think it's just as important to share positive experiences, and I had a very positive experience at an Ocean County store last night.

In a recent Ross Britain Report poll these are the "best" customer service fast food restaurants!

I almost had a heart attack a few minutes ago. I got what I thought was one of those phone calls that nobody wants to get. It turns out that it was just a customer service representative who could have done a better job of choosing his words.