Survey Reveals Our Phone Hold Time Each Year [AUDIO]
Waiting on hold for service is commonplace these days. But did you know a new survey finds we average 13 hours on hold each year?
500 consumers were polled by the Massachusetts firm, “Talk To,” a text message communications service.
CEO Stuart Levinson says, “Think about when you are put on hold. It just puts you in a bad mood.”
The polling was done by ResearchNow. They determined that 58 percent get ticked off at waiting, and 48 percent believe calling a business is useless. Overall, 86 percent said they had been put on hold when calling a business.
Levinson says they also found waiting on hold can add up to a whopping 43 days over the course of a lifetime.
Who are the worst offenders keeping you on hold?
“There are a couple that just jump to the top, national brands when you are calling for customer service.”
Levinson says the research shows how poorly the phone performs as a customer service channel.