Having Trouble Making T-Mobile Calls Today? You’re Not Alone
If you're a customer of T-Mobile and you've been having trouble making calls and sending text messages today, you're not the only one. By far.
According to reports, the country's third-largest wireless carrier is reporting massive service outages, especially in major metropolitan areas.
It's not just a local or regional issue, either, but a massive routing issue that's hitting the whole country, with the website DownDetector showing service outages everywhere from the New York metropolitan area to Dallas, Los Angeles to Chicago and more.
T-Mobile acknowledged the issues and offered some workarounds for customers who haven't been able to make calls or send text messages on Monday afternoon with a number of messages on their official Twitter account:
The outage graph on the DownDetector website shows a huge spike of problem reports coming in around 3:00 P.M. on Monday afternoon with more than 100,000 outage reports submitted by the mid-afternoon.
As of this writing around 6:00 P.M. there are still more than 20,000 new problem reports.
While the outage seems to be just impacting T-Mobile customers, both AT&T and Verizon have weighed in to acknowledge that if their customers try to call or message a T-Mobile customer, customers of the other wireless networks could also experience issues getting in touch with T-Mobile customers.
As of around 6:00, T-Mobile's President of Technology, Neville Ray posted to Twitter to say that data services are coming back up and the voice network is beginning to return as well, but that 3rd party apps may still be the best solution:
You can stay up to date by checking in with T-Mobile's customer service Twitter account by clicking here.