Simplified questions, bigger text and answer buttons and the introduction of “helper text” are among the first of "many improvements" state labor officials announced.
The state has started scheduling in-person meetings to help people with unemployment claim problems. No walk-ins accepted, meetings can't be requested.
Updated federal guidance expands the number of cases where states don't have to recover overpaid COVID jobless benefits, so long as fraud wasn't involved.
Beside COVID concerns, what the high-risk markets also all have in common is that they are high-density, and would be prone to risk even without a pandemic.