Oyo Sportstoys

As the New York Yankees prepare to take to the soggy Bronx field tonight, one of the most respected players in modern baseball history prepares to make his hometown curtain call. Derek Jeter will be making his final appearance at Yankee Stadium tonight, and anticipation is at a fever pitch. In honor, the folks over at Oyo Sportstoys (who I've previously written about) put together a very clever an

A few weeks ago, I told you about my frustrating customer service experience with a toy company. This morning, I got a surprise followup.

It can never be underestimated these days how important good customer service is. There are so many ways for customers to engage with companies, and vice versa, that it's not only easier than ever, but more important than ever to take a few minutes to interact with your customers. In both positive and negative circumstances.