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Frustrated-man
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There Has to be an Easier Way With Customer Service

Yesterday I talked about people who have, or are seriously considering ditching their cable TV service. There's a reason that this topic came to me - almost two weeks of constant frustration with my cable company.

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Bruce Bennett, Getty Images
Bruce Bennett, Getty Images
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Potential Rate Hikes Not Welcome By Most JCP&L Customers [AUDIO]

Jersey Central Power & Light's request for over $600 million from ratepayers is not sitting well with residents, many of whom lambasted the utility during a public hearing on the matter in Freehold.

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Allison Joyce, Getty Images
Allison Joyce, Getty Images
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Plumsted Switches Utilities To Save Residents Money [AUDIO]

An Ocean County town has become the first in New Jersey to collectively switch the electric provider for all residents, who expect to save an average of $165 per household over the next year.

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Bruce Bennett, Getty Images
Bruce Bennett, Getty Images
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Holding Utilities Feet To The Fire [AUDIO]

The power outages in New Jersey following Superstorm Sandy were unacceptably long to many and lawmakers have been getting an earful from residents.

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Bruce Bennett, Getty Images
Bruce Bennett, Getty Images
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Let’s Learn Lessons From Sandy, Says NJ Lawmaker [AUDIO]

If New Jersey is going to make sure it is better prepared for major storms like Sandy, we need to start studying up now. That's the thought of one State legislator who is pushing a bill to create a 20-member commission to find ways to improve our utility infrastructure. An Assembly panel is scheduled to consider the measure today.

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JCP&L Staging Area
JCP&L Staging Area (FirstEnergy Corp., Flickr)
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Displaced Residents Question Utility Billing [AUDIO]

Residents in Sandy-damaged communities are telling Ocean County Freeholder Joe Vicari says that they're still being billed for utilities they're not using.

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empty pool in Mantoloking post-Sandy
Empty pool in Mantoloking post-Sandy (Townsquare Media)
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Open Water Valves Lead To More Post-Sandy Issues [AUDIO]

In the rush to evacuate their homes during the storm, residents who neglected to shut off their main water valve could end up facing more problems when they finally return.

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Power Lines
Flickr User Lynn Friedman
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PSE&G Plans For Future Storms [AUDIO]

Since Superstorm Sandy devastated New Jersey and knocked out power to millions of homes and businesses, the state's utilities have been faced with tough questions about what they can do to protect customers in the face of future weather disasters. One utility has responded with a comprehensive and pricey plan.

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Bruce Bennett, Getty Images
Bruce Bennett, Getty Images
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Utility Companies Still Top Priority For State Agency [AUDIO]

Super-storm Sandy proved there are a lot of issues to be addressed by power companies. Should they raise substations? How can the infrastructure be improved? Should more power lines by underground?

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Bruce Bennett, Getty Images
Bruce Bennett, Getty Images
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NJ Lawmaker Seeks To Stop JCP&L Rate Hike [AUDIO]

Assemblyman Greg McGuckin, a member of the Telecommunications and Utilities Committee, feels Jersey Central Power & Light Company (JCP&L) should withdraw their recently submitted request to the Board of Public Utilities (BPU) for a $31.5 million rate hike in order to cover the costs of Hurricane Irene in September, 2011 and the snowstorm which followed in October that same year.

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