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Photo by Justin Louis
Photo by Justin Louis
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A Surprise Customer Service Followup

A few weeks ago, I told you about my frustrating customer service experience with a toy company. This morning, I got a surprise followup.

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Photo by Justin Louis
Photo by Justin Louis
[

The Value of Good Customer Service

It can never be underestimated these days how important good customer service is. There are so many ways for customers to engage with companies, and vice versa, that it's not only easier than ever, but more important than ever to take a few minutes to interact with your customers. In both positive and negative circumstances.

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