customer service

I almost had a heart attack a few minutes ago. I got what I thought was one of those phone calls that nobody wants to get. It turns out that it was just a customer service representative who could have done a better job of choosing his words.

Starting today, Verizon Wireless customers can save on their monthly bills. There's only one catch:

There are few things less pleasant these days than having to call a huge company's customer service line. I had this pleasure at 9:00 last night. And it went pretty much as you'd expect.

Tipping is a topic that I like to come back to every now and then because I think that it will always spark discussions. Recently, a poll came out of the US cities that are the best for tipping. What would you guess made the top of the list?

A few weeks ago, I told you about my frustrating customer service experience with a toy company. This morning, I got a surprise followup.

It can never be underestimated these days how important good customer service is. There are so many ways for customers to engage with companies, and vice versa, that it's not only easier than ever, but more important than ever to take a few minutes to interact with your customers. In both positive and negative circumstances.

Sometimes it feels like it's getting harder and harder to have positive customer service experiences. Especially with huge companies. But I have to give one of the biggest credit for going above and beyond.

I've always had pretty strong feelings about tipping at restaurants. While my personal policy hasn't changed recently, my outlook has after learning about the tipping habits of others.

Americans are getting more frustrated with products and services they purchase, and those frustrations don't melt away when they call up and complain.

Yesterday I talked about people who have, or are seriously considering ditching their cable TV service. There's a reason that this topic came to me - almost two weeks of constant frustration with my cable company.