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	<title>92.7 WOBM &#187; customer service</title>
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		<title>Taking Advantage of &quot;Do Not Call&quot;</title>
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		<pubDate>Wed, 04 Jan 2012 21:02:43 +0000</pubDate>
		<dc:creator>Justin Louis</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Lifestyle]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[do not call]]></category>

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		<description><![CDATA[I&#8217;ve discussed the usually unpleasant experience of having to call customer service before. But what about when they call you, then what? I may get in trouble for calling my mother out here, but a sure way to get her blood pressure to rise is to have a phone call come through when the caller [...]]]></description>
			<content:encoded><![CDATA[<p>I've discussed the usually unpleasant experience of having to <a title="That Dreaded Phone Call…Customer Service Strategies" href="http://wobm.com/that-dreaded-phone-call-customer-service-strategies/" target="_blank">call customer service</a> before. But what about when <em>they</em> call <em>you</em>, then what?</p>
<p class="more_act text"><a href="http://wobm.com/taking-advantage-of-do-not-call/" title="Taking Advantage of &#8220;Do Not Call&#8221;">Read More</a><em>|</em><a href="http://wobm.com/taking-advantage-of-do-not-call/#comments_wrap" title="Taking Advantage of &#8220;Do Not Call&#8221;">Comment</a></p>
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		<title>Service With a Smile</title>
		<link>http://wobm.com/service-with-a-smile/</link>
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		<pubDate>Thu, 27 Oct 2011 19:34:25 +0000</pubDate>
		<dc:creator>Justin Louis</dc:creator>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Community]]></category>
		<category><![CDATA[customer service]]></category>
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		<category><![CDATA[Restaurants]]></category>
		<category><![CDATA[Tipping]]></category>
		<category><![CDATA[work]]></category>

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		<description><![CDATA[A couple of days ago I wrote about tipping in the service industry, which sparked a few conversations with friends and co-workers that got me thinking. How do you handle those really bad days when you get to work? Part of the discussion focused on my chosen profession, broadcasting and voiceover. Sure, we have bad [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://wac.450f.edgecastcdn.net/80450F/wobm.com/files/2011/10/Waiter.jpg"></a>A couple of days ago I wrote about <a href="http://wobm.com/one-of-the-most-controversial-topics/" target="_blank">tipping in the service industry</a>, which sparked a few conversations with friends and co-workers that got me thinking. How do you handle those really bad days when you get to work?
<p class="more_act text"><a href="http://wobm.com/service-with-a-smile/" title="Service With a Smile">Read More</a><em>|</em><a href="http://wobm.com/service-with-a-smile/#comments_wrap" title="Service With a Smile">Comment</a></p>
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