Summer of (tech) hell: NJ Transit app down for unknown reason
NEWARK — The latest problems for NJ Transit had nothing to do with trains or buses.
Many riders took to social media to share screenshots of their app showing the message "server connection timeout." Commuter Barry Grossman told New Jersey 101.5 that the app opened for him, but he couldn't get to his ticket account. He said the ticket vending machine did not appear to work.
NJ Transit, in a tweet, said it is "aware of the issue and it is being addressed."
NJ Transit spokesman Ken Miller said just before 9 a.m., "We're still trying to resolve the MyTix problem. We're trying to notify customers that if they have a problem, to just explain it to a crew member and the bus operators who have all been notified and are aware of the problem."
Miller said customers who have to use cash to pay for their trip are being told to ask for a refund via NJ Transit's website.
Other tweets said that bus drivers did not know what to do for customers whose apps didn't work.
Some early commuters had no issues.
"None for me," Morris & Essex Line rider Caitlin Wade said. Carl Schellenberger, on the North Jersey Coast Line, said "no problems on my train. Actually on time. Sorry to hear others having problems."
NJ Transit also tweeted that Escalator 10 serving Tracks 3 and 4 at Newark Penn Station was closed for repair, and directed customers to the elevator in the south concourse near McDonald's. Escalators 25 and 28 at Secaucus Junction were also temporarily out of service for repair.
Staffing issues seemed to be at a minimum on Thursday, with only one train, #8311 leaving New York Penn Station at 4:51 a.m., canceled due to an "engineer shortage," according to a tweet. "Operational issues" were blamed for the cancellation of several bus routes in North Jersey.
Contact reporter Dan Alexander at firstname.lastname@example.org.
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