Contact Us

A Surprise Customer Service Followup

Photo by Justin Louis

A few weeks ago, I told you about my frustrating customer service experience with a toy company. This morning, I got a surprise followup.

I’ll be honest, and it’s probably pretty obvious from my original post, I was pretty irritated by what I saw as a complete lack of communication with a concerned customer.

But, as quick as I was to criticize, it’s only fair for me to also give credit where it’s due.

This morning, I received the following message in my email:

Photo by Justin Louis

I haven’t ordered anything from Oyo Sportstoys since the whole kerfuffle happened, and I noticed that the price is $0.00.

Then, when I got in to work, I had the following email from someone with the company:

Good Morning Justin, I am very sorry for this mix up as we value great customer service as well… I would like to reassure you that we will be sending that missing opening day piece! Also I would be more than happy to help you with any further issues and apologize for any inconveniences this may have caused.

This is all I wanted – an acknowledgement that a mistake and miscommunication happened, and a good will effort to make it right.

So, that being said, thank you, Oyo Sportstoys. I appreciate the fact that one of your representatives took the time to reach out personally, and I appreciate that you are sending the product that I had thought I would be getting in the first place.

My Oyo boycott has officially ended. Now, which Milwaukee Brewer figure to get next?

Best of WOBM

Recommended For You

Best of the Web

Leave a Comment

It appears that you already have an account created within our VIP network of sites on . To keep your personal information safe, we need to verify that it's really you. To activate your account, please confirm your password. When you have confirmed your password, you will be able to log in through Facebook on both sites.

Forgot your password?

*Please note that your prizes and activities will not be shared between programs within our VIP network.

It appears that you already have an account on this site associated with . To connect your existing account just click on the account activation button below. You will maintain your existing VIP profile. After you do this, you will be able to always log in to using your original account information.

*Please note that your prizes and activities will not be shared between programs within our VIP network.

Please fill out the information below to help us provide you a better experience.

(Forgot your password?)

Not a member? Sign up here

Sign up for WOBM Listener Club quickly by connecting your Facebook account. It's just as secure and no password to remember!

Sign up to have exclusive WOBM Listener Club contests, events, coupons, presales, and much more delivered to you for FREE.