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A Surprise Customer Service Followup

Photo by Justin Louis

A few weeks ago, I told you about my frustrating customer service experience with a toy company. This morning, I got a surprise followup.

I’ll be honest, and it’s probably pretty obvious from my original post, I was pretty irritated by what I saw as a complete lack of communication with a concerned customer.

But, as quick as I was to criticize, it’s only fair for me to also give credit where it’s due.

This morning, I received the following message in my email:

Photo by Justin Louis

I haven’t ordered anything from Oyo Sportstoys since the whole kerfuffle happened, and I noticed that the price is $0.00.

Then, when I got in to work, I had the following email from someone with the company:

Good Morning Justin, I am very sorry for this mix up as we value great customer service as well… I would like to reassure you that we will be sending that missing opening day piece! Also I would be more than happy to help you with any further issues and apologize for any inconveniences this may have caused.

This is all I wanted – an acknowledgement that a mistake and miscommunication happened, and a good will effort to make it right.

So, that being said, thank you, Oyo Sportstoys. I appreciate the fact that one of your representatives took the time to reach out personally, and I appreciate that you are sending the product that I had thought I would be getting in the first place.

My Oyo boycott has officially ended. Now, which Milwaukee Brewer figure to get next?

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